How to Fix “Internet Explorer cannot download filename from this particular webserver”

internet-explorer-problemA client came to my shop asking why he can’t download any files on his computer using Internet Explorer. I check his computer and his browser, all web pages loaded fine, I can even check mails, I can pretty much do everything online. However, when I try to download a file I received a message stating “Internet Explorer cannot download filename from this particular webserver”.

I tried installing Firefox and I successfully download the file. So the problem was definitely on Internet Explorer. I suggested to him that he use Firefox or other browser instead of IE. He refuses, what can I do he likes IE.

I started repairing his IE. It took me a lot of experiments trying to find the cause of the problem. After all those test I found out that the problem lies in the Temporary Internet Files folder. Sometimes the index.dat file can be damaged. If this happens, you need to delete the index.dat file and restart your computer. Below are the steps on how you delete the index.dat file.

1. Open Internet Explorer.

2. Click on Tools then Internet Options

3. On the General tab under Temporary Internet Files, click on Delete Files

4. Click Ok when it asks if you want to delete the files

5. Under the History section on the General tab, click Clear History, then click Ok

6. Close Internet Explorer

7. Log off the current user and Log onto another user account such as Administrator

8. Click on Start, Run then type CMD to open command prompt

9. Change directories to the Temporary Internet Files directory by typing the following command, substituting the correct drive letter and the word username with the correct user in Windows XP.

cd drive:\Documents and Settings\username\Local Settings\Temporary Internet Files\Content.IE5

Example: cd c:\Documents and Settings\Mark\Local Settings\Temporary Internet Files\Content.IE5

10. Type del index.dat then press Enter

11. Close the command prompt by typing exit and hitting enter

12. Restart your computer

You should now be able to download files using Internet Explorer.